Frequently Asked Questions
Everything you need to know about your NEUVILLE shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I care for my NEUVILLE products?
To maintain the quality of your garments, we recommend following the specific care instructions on the inner label. Generally, we advise cold washing and air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your location.
Are your materials sustainably sourced?
Ethical production is at our core. We partner with certified suppliers to ensure our fabrics are sourced responsibly and our workers are treated fairly.