Returns & Exchanges

At NEUVILLE, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the box is securely sealed for transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days.